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Terms and conditions

The General Terms and Conditions (GTC) of Use govern the access to and use of chocolatemermaid.eu. The access to and use of this web site as well as the purchase of products on chocolatemermaid.eu are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted by you. chocolatemermaid.eu is managed and operated by Stories Ltd. (hereinafter referred to as „chocolatemermaid.eu” or “We” or “Us”) Chocolatemermaid.eu website and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites (collectively, the “TOS”). Please read the TOS carefully before placing any orders on chocolatemermaid.eu.  If you do not agree to the following Terms and Conditions of Use then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

For other order related information, go to the sections: Shipping and Payment, How to Shop or Order Tracking of chocolatemermaid.hu.

General data of the service provider
Name: Stories Ltd.
Headquarter: Ruthén út 59/B, Budapest 1025, Hungary
Contact (regularly checked mailing address): hello@chocolatemermaid.eu
Phone number: +36304880971
VAT number: HU23555855
IBAN number: HU40120103740140892600200008
Hosting service provider: DotRoll Ltd., Fogarasi út 3-5., 1148 Budapest, Hungary

Prevailing Provisions
1.1 This website is controlled and operated by Stories Ltd. from its headquarter in Budapest, Hungary, therefore these General Terms and Conditions of Use are governed by Hungarian law.
1.2 General Terms and Conditions are operative from November 10th, 2017 and applicable until revoked. The Service Provider is entitled to make changes in the GTC at any time. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
1.3 These Terms will continue to apply to any user entering chocolatemermaid.eu or reading its contents in any form – even if user is not a registered user of chocolatemermaid.hu. If you intend to terminate this agreement you may discontinue using this website.
1.4 The Service Provider reserves all rights to promote its online store – or any partial content of it – and its website. It is forbidden to download, electronically store, or use any content of the website without the prior consent of the service provider.

Data management
2.1 The operative data management regulations of chocolatemermaid.eu are available at the following link: Data Handling and Privacy

Order process
3.1 The full particulars of a given purchased item are listed on the product page. In case of occurrence any questions regarding the products listed on our website we are here to help when you reach us at our contacts listed in the Contact menu.
3.2 Purchasing price is always the amount listed next to each product which already includes VAT unless otherwise marked.
3.3 The service provides reserves all rights to change the prices of its products on chocolatemermaid.eu. Price changes come into effect at the time it appears on the website. Changes in prices do not influence the products already purchased. In case of payment by credit/debit card we are not obliged to refund money if the price of a product is discounted between the payment confirmation and delivery. It may occur that despite of all due diligence of the service provider invalid price appears on the website. In this case we are not obliged to deliver the ordered item, especially when the price bias is obvious (e.g. €0 or €1) from the rational market price. If such system error occurs the service provider offers delivery at the sensible market price and the buyer is facilitated to decide if the purchase should be concluded.
3.4 An order made on chocolatemermaid.eu in only valid if all obligatory fields are filled on the order form. The service provider has no liability of late or misdelivery if the buyer fills carries out a faulty order form.
3.5 By submitting an order the buyer accepts the general Terms of Conditions.
3.6 The service provider is obliged to send back an electronic order confirmation (e-mail) to the buyer’s order request. If the order confirmation does not arrive to the buyer within 48 hours after the order is made, all liabilities of both the service provider and the buyer are automatically void unconditionally without any further obligations.

Processing orders and performance
4.1 The service provider delivers the order through its contracted delivery partner. Delivery prices are calculated before finalizing the order based on the volume of the order and the delivery address. Delivery costs are always charged to the buyer. If the buyer places more than one orders within a day delivery charges cannot be rallied because they are considered as separate purchases in the system. In order to avoid paying multiple shipping costs the buyer must contact the service provider at the time of submitting the second order and if the first order has not been documented and sent out the service provider will do it’s best to merge the two orders into one package. Packages en route cannot be called back and merged with later orders. The service provider reserves all rights to alter the shipping costs. Price changes come into effect at the time it appears on the website. Changes in prices do not influence the products already purchased.
4.2 The service provider does not grant the ability to stipulate exact delivery date to the buyer. We are also unable to undertake delivery at a certain hour of a given day.
4.3 The buyer must check the delivered package item by item and sign the delivery note in case of complete and accurate delivery. The service provider cannot take any complains regarding missing or defected items after delivery is concluded. All complains regarding the order must be documented while the representative of the delivery company is present.

Withdrawal policy
5.1 The customer is entitled to send back the items ordered without justification within 14 days.
5.2 The customer’s 14 days right of withdrawal is comes into effect on the delivery date of the order. The ordered product must be returned to the service provider’s address in its original packaging and intact form. The service provider is obliged to refund money only if the returned items are in perfect condition. Exercising the right of withdrawal does not put any extra costs on the buyer, however the package must be returned on the buyer’s expense.
5.3 If the returned package is in conformity with the above stipulations the service provider will refund the product’s purchasing price within 14 days.

Warranty
6.1 We guarantee the quality of our products for 12 months. Warranty can be enforced by the buyer only in case of proper use and handling of the garment as indicated on the care labels. When enforcing warranty the original invoice of the product must be presented to the seller.

Complaints
7.1 If the buyer has any complaitns regarding the product ordered or the performance of the contract, it can be sent to our e-mail address in the Contact menu or via regular mail.
7.2 The service provider will investigate the verbal complaint on the spot and find remedy if possible. The service provider also registers the complaint and its remedy and sends a copy to the buyer. If the verbal complaint cannot be investigated immediately the service provider registers the complaint and sends a copy to the buyer.
7.3 All written complaints are investigated and answered in writing within 30 days. If the complaint is rejected the reason is explained to the buyer. The copy of the documentation of each complaint and result are kept for 3 years and are to be presented to authorities if requested.

Settling disputes
8.1. Service provider and Customer are trying to settle any disputes in peaceful manner.
8.2. If settling disputes in peaceful manner seems ineffective Service provider is liable for settling the dispute through alternative forums, using the the Online Dispute Resolution Center of the European Commission available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
8.3. Using the online dispute resolution platform requires registration through the system of the European Commission. Customers can submit their complaints after registration if settling the dispute by other means was unsuccessful.

Budapest, 29th of July, 2018